Return policy
Returns & Refunds Policy
Last updated: May 24, 2026
30-day return window
You may return any unopened, unused product in its original packaging within 30 days of delivery for a full refund. Items must be returned in the same condition you received them, with all original tags, accessories, instruction manuals and packaging materials.
How to request a return
- Email support@glowarc.shop with your order number and the reason for return.
- We will reply within one business day with a pre-paid USPS return label.
- Pack the item in its original packaging, attach the label, and drop it at any USPS location in the United States.
- Once we receive and inspect the return (typically 3–5 business days after it arrives), your refund will be issued to the original payment method. Refunds usually appear within 5–10 business days depending on your bank.
What we cover
- Damaged on arrival: full refund or free replacement, your choice.
- Defective within 30 days: full refund or free replacement.
- Changed your mind: full refund; return shipping is on us inside the United States.
- Wrong item shipped: full refund + we cover all shipping.
Non-returnable items
Custom-cut lengths of LED strip, special-order chandeliers (we do not currently offer any), and gift cards are non-refundable.
Exchanges
We do not process exchanges. Please return the original item and place a new order for the replacement.
Questions?
Email support@glowarc.shop or call +1 (737) 304-7355 (Mon–Fri 9am–5pm CT). We answer every message within one business day.
Glowarc · 1710 Keller Parkway, Keller, TX 76248, USA