Shipping policy
Shipping Policy
Last updated: May 24, 2026
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, plus US military APO/FPO addresses. We do not currently ship outside the United States from this store.
Shipping options & costs
| Method | Delivery time | Cost |
|---|---|---|
| Standard (USPS/UPS Ground) | 3–7 business days | $4.95 flat, FREE on orders over $50 |
| Expedited (UPS 2-Day) | 2 business days | $14.95 |
| Express (UPS Next-Day) | 1 business day if ordered before 11am CT | $24.95 |
Processing time
Orders placed before 12pm CT Mon–Fri ship the same business day. Orders placed after 12pm or on weekends ship the next business day. You will receive an email with tracking as soon as your package leaves our warehouse.
Tracking
Every order includes tracking. If your tracking has not updated after 2 business days, email support@glowarc.shop and we will investigate immediately.
Lost or stolen packages
If tracking shows "delivered" but you cannot find the package, please check with neighbors and your building manager first. If still missing, contact us within 7 days of the delivered date and we will replace or refund the order at our cost.
Damaged in transit
If the package arrives damaged, photograph the box and contents before opening anything further. Email the photos to support@glowarc.shop within 7 days and we will ship a replacement at no cost.
Handling time
1–2 business days. We do not ship on Saturdays, Sundays, or US federal holidays.
Glowarc · 1710 Keller Parkway, Keller, TX 76248, USA